Support
Something not working? Have a question? We're happy to help.
Contact
Email us at support@wigwam.build. We usually respond within one business day.
When reporting a bug, please include:
- What you were doing when the issue happened
- What you expected to happen
- What actually happened (screenshots or screen recordings help)
- Your platform (iOS, Android, desktop, web) and version
Documentation
Most questions are answered in the docs:
- Quickstart — get set up in a few minutes
- Mobile app — iOS and Android setup
- All docs
Common issues
My device won't pair
Make sure both devices are signed in to the same Wigwam account, and
that your hut is running (wigwam status on the machine
you're trying to connect to).
Notifications aren't arriving
Check that notifications are enabled for Wigwam in your device settings, and that your notification level is set to something other than "off" in the app.
I want to delete my account
Go to Delete account, sign in, and confirm. Deletion is immediate and cannot be undone. If you'd rather not sign in, email support@wigwam.build from the address associated with your account and we'll delete it within 30 days. See the Privacy Policy for details on what gets removed.
I forgot my encryption keys
Encryption keys are stored locally on each of your devices. If you've lost access to all your devices, you can still sign in to your account — but any previously encrypted data (like synced session layouts) will not be recoverable. Pair a new device to generate fresh keys.
Security disclosures
Found a vulnerability? Please email support@wigwam.build with "Security" in the subject. We'll acknowledge within 48 hours.